Refund and Returns Policy

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Overview

Return Policy – Global Yarns

At Global Yarns, we strive to ensure that our customers are satisfied with our products. If you need to return an item, please review our return policy below:

Eligibility: Returns are accepted within 30 days of delivery. The items must be in their original condition, unused, and in the original packaging.
Non-Returnable Items: Custom orders and sale items are non-returnable.
Return Process: To initiate a return, please contact us at [your email address] or [your phone number]. You will receive instructions on how to proceed.
Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method.
Contact Us: For any questions, contact us at [your contact details].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.